Mission Statement The Tasting Room Associate provides a friendly, knowledgeable and high-quality guest experience. Main Responsibilities Share the history and wines of the Pedroncelli family with all guests and club members through a memorable and educational seated tasting with gracious hospitality. Primary Responsibilities • Assist with daily tasting room operations including but not limited to: opening and closing procedures, retail sales using POS system, processing shipping orders and club sign-ups, answering telephone/email and responding to messages, scheduling reservations, cleaning and sanitizing work areas, inventory management, stocking wine storage, glass washing and polishing, etc. • Educate guests on wines, vineyards, winemaking practices and winery history. • Work alongside the tasting room lead to efficiently manage tasting room reservations and walk-ins. • Large focus on club conversion. Clearly communicate all club options and structure to guests. Assist with setup and execution of club events. • Contribute positively to the team and work environment. • Help to maintain the tasting room facilities keeping a clean and sanitary workspace for customers and employees, inside and out. • Assist with setup and execution of all winery events. • Assist with outreach to drive traffic to the tasting room. Visit local wineries in order to form strong relationships. • Phone sales. Make cold calls and follow up calls to past visitors and current club members offering specials and promoting wines. Qualifications, Experience & Skills Required Education: High school diploma. Associates or bachelor’s degree from a 4-year college or university a plus. Minimum Requirements • At least 2 years’ tasting room or hospitality experience. • Advanced computer skills. Experience with wine industry related software a plus. (AMS) • Ability to use and learn different sales, POS and CRM platforms. • Must be able to work independently. • Possession of, or ability to obtain, responsible beverage service certification from ABC. • Ability to stand and walk for extended periods as required by job duties. • Must be able to lift up to 40lbs. • Must be 21+ years of age. Personal & Interpersonal Skills • Customer service focused with excellent verbal communication and presentation skills. • Demonstrated ability to identify the root causes of problems and generate solutions. • Confident at working with numbers with the highest level of accuracy. • Has impeccable integrity, takes responsibility for outcomes. • Maintain strong emotional control, can remain calm and positive under stress. • Excellent organizational skills. • Wine knowledge and enthusiasm. • Team player, highly motivated and self-starter. • Versatility, flexibility, and a willingness to work in an evolving work environment. • Ability to perform duties and responsibilities in a manner consistent with the Pedroncelli Family’s value of exhibiting the highest quality standards in all endeavors. Compensation & Benefits: • This position is part-time, 2-3 days per week, weekends required. • $20-23/hr. Other benefits include club conversion commission, tips, and wine discounts. • Gas stipend, .58 cents/mile for travel to and from work. • Tasting/Sample allotment of wine.

1220 Canyon Road
Geyserville