Administrative / Office

Job Title: Assistant Concierge
Establishment Name: Hotel Healdsburg
Address:
City:
Phone: 707 922 5249
Fax:
Contact Person: Tegan
Contact Email: tegan@hotelhealdsburg.com

Job Description: Help Concierge desk with duties including guest itinearies, giving reccomendations and making bookings. etc.

Wages: DEO
Working Hours: 24 hrs
Roles & Responsibilities:
Special Requirements: Area knowledge
Posting Date: 04/23/2014
Posting Expire Date: 05/23/2014

Administrative / Office

Job Title: Assistant to DTC Manager
Establishment Name: Moshin Vineyards
Address: 10295 Westside Rd
City: Healdsburg
Phone: no calls please
Fax:
Contact Person: Phil Grosse & Amber Moshin
Contact Email: job@moshinvineyards.com

Job Description: Moshin Vineyards is seeking a DTC Assistant that will work closely with the DTC Manager in all aspects of Wine Club and Tasting Room operations. The DTC Assistant also assists in the preparation, planning, and execution of on-site and occasional off-site events. Essential Duties and Responsibilities include the following. Other duties may be assigned. Qualifications and Experience Must be 21 years of age or older Exemplary customer service skills Some knowledge of wine and wine production Computer friendly Dynamic communication skills Positive attitude Must be able to work weekends Must be able to move wine

Wages: DOE
Working Hours: 10am to 5pm +
Roles & Responsibilities: Specific Duties include, but are not limited to: Tasting Room Master all aspects of POS system Assist TR staff as directed by DTC Manager Attend responsible hospitality training every two years Retail Order Fulfillment Process orders received via email, phone, website Create customer receipts and shipping documents for all orders being shipped from the winery Maintain accurate records of shipping orders and tracking information. Inventory Wine: Provide assistance to Administration during physical inventory, as directed by DTC Manager Non-Wine: Maintain product levels of soft goods, packing & shipping materials and glassware in a cost effective and adequate manner Wine Club Provide customer service to all Members regarding wine club shipments and regular retail shipments Maintain and update accurate database of all Member information Seek out Member updates and resolve issues Coordinate with offsite fulfillment/shipping company Events Assist in the planning and execution of Wine Club, Wine Road and other events Assist DTC Manager as directed before, during, and after each event Aesthetics & Details Maintain appropriate inventory of printed materials for the tasting room, as directed by DTC Manager, including but not limited to: o Tasting list o Order forms o Shipping information o Member welcome cards o Wine tech sheet documents (to be supplied by Marketing and printed as needed) Supervise maintenance and ensure a neat appearance of the tasting room and restrooms at all times Report all safety hazards to DTC Manager immediately. Website Provide current and accurate information to Marketing and/or Webmaster for publication on site Ensure site is accurately updated in a timely manner by Marketing and/or Webmaster. Marketing Work closely with Marketing to promote the tasting room, events, Wine Club Membership and one-off events Coordinate and execute email sales campaigns in conjunction with Marketing promoting the Moshin brand and encouraging Club Membership, visits to the tasting room or patronage of their local wine shop selling Moshin wines. Guest Suite Scheduling, upkeep of interior and items, cleaning and other details Telemarketing Fulfill phone orders, provide tracking info and customer service as needed Make outbound phone calls to previous purchasers to sell wine All Moshin Vineyards Hospitality Team Members genuinely enjoy spending time with and educating guests and have a personal love of wine. Members of the Moshin hospitality team are personable, kind, responsible, respectful AND knowledgeable of their products. They are able to deal with guests gracefully and entertain guests with good humor while encouraging patronage and return visits. Tasting Room shifts are from 10:30am to 5:00pm daily unless otherwise noted on the schedule. All team members are expected to help out on busy event weekends which may have different operating hours than a regular tasting room shift.
Special Requirements: Work Saturdays and weekend events as needed
Posting Date: 04/23/2014
Posting Expire Date: 05/14/2014