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Front Desk Team Member - Farmhouse Inn & Restaurant

Luxury Hotel Seeks Front Office Team Member Boutique luxury hotel in the heart of Sonoma Wine Country is seeking a polished, sales savvy, guest service oriented front office candidate to join our team. We have an impeccable reputation in the industry for providing the highest level of service to our high-end clientele, and we are looking for a great new addition to help us maintain and build this recognition.

Wages: DOE

Job category: Innkeeper

Roles & Responsibilities: Position duties/requirements include (but are not limited to): - Telephone reservation sales, often high volume - Itinerary creation - Knowledge of local area: Wineries, fine dining, activities - Attention to guest needs & requests - Warm welcome of guests on arrival, relationship-building throughout stay, farewell on departure - Reconciliation and entering of guest room charges - Other duties as assigned Minimum 1-2 years hospitality and/or sales experience. Hotel experience is not required, but luxury hospitality or sales experience is preferred. - Polished, articulate verbal and written communication. - Ability to multi-task. Does not get flustered under pressure (or at least you can hide it superbly). - Anticipating the needs of guests. The ability to read people and discern what they are looking for. - Attention to detail and organization. Following through on all details in a fast-paced environment is key to maintaining our standard of service. - Warm, friendly, welcoming disposition. Not only with guests but with co-workers. We are a small team that works together closely, and we all love what we do. You should want to be a part of that.

Work hours: varies- must be available weekends

Posting date: 08/31/2015


Innkeeper / concierge - Honor Mansion, The

Prefer experience in a luxury bran hotel or destination resort
Ability to handle multi-line phone system
Professional in demeanor and dress
Strong phone skills
High customer service standards
Ability to speak clearly and communicate with all types of individuals
Must be able to work well in a small team environment
Strong attention to detail
Proficient in MS Word, Excel, and Outlook
Ability to work flexible hours which vary with shifts based on business needs
Required to work weekends and holidays
Bilingual (Spanish) a plus

Wages: based on experience

Job category: Innkeeper

Roles & Responsibilities: The Innkeeper/concierge must portray a passion for creating experiences that are unique to the area and exhibit knowledge of the Sonoma area. The ideal candidate thrives on being a multi-tasker and has experience providing a high level of customer service requests from guests, including dining, winery suggestions entertainment, and information about other local attractions,

Work hours: flexible between 7:30 am and 8:00 pm

Posting date: 08/14/2015